At Underkicks, we understand that our customers trust us to deliver sneakers that meet high standards of quality and durability. While authenticity is a crucial aspect of our business, our focus here is on the rigorous processes we implement to ensure the physical integrity and craftsmanship of every pair we sell. We prioritize building strong relationships with trustworthy suppliers who share our commitment to quality.

Our Commitment to Quality:

We believe that a great sneaker isn’t just about brand recognition; it’s about the materials, construction, and overall finish. To uphold this belief, we’ve developed a comprehensive quality control process that emphasizes the following:

1. Supplier Vetting and Selection:

  • Established Partnerships: We prioritize establishing long-term relationships with reputable suppliers who have a proven track record of consistently delivering high-quality products.
  • Quality Standards Agreements: We establish clear quality standards agreements with our suppliers, outlining our expectations for materials, construction, and finish.
  • Consistent Communication: We maintain open and consistent communication with our suppliers to address any quality concerns and ensure ongoing adherence to our standards.

2. Inbound Inspection:

  • Randomized Sampling: Upon arrival at our warehouse, each shipment undergoes a randomized sampling inspection.
  • Visual Inspection: Our trained quality control team meticulously examines each sampled pair for:
    • Stitching irregularities
    • Glue residue or inconsistencies
    • Material defects (scratches, tears, discoloration)
    • Color matching and consistency
  • Dimensional Accuracy: We verify the size and fit of each sampled pair against the manufacturer’s specifications.
  • Functionality Testing: We conduct functional tests to assess:
    • Lace functionality
    • Zipper operation (if applicable)
    • Sole adhesion and flexibility
    • Cushioning and support

3. Internal Quality Assurance:

  • Detailed Documentation: We maintain detailed records of all quality control inspections, including any identified defects and corrective actions taken.
  • Feedback Loop: We use customer feedback to continuously improve our quality control processes and address any recurring issues.
  • Calibration of Measuring Tools: We ensure that all measuring tools used in our quality control process are regularly calibrated for accuracy.
  • Training and Development: Our quality control team receives ongoing training and development to stay up-to-date on the latest quality control techniques and standards.

4. Handling Defective Products:

  • Quarantine and Return: Any products that fail our quality control inspection are immediately quarantined and returned to the supplier.
  • Supplier Feedback: We provide detailed feedback to our suppliers on any identified defects to prevent future occurrences.
  • Customer Notification: In the rare event that a defective product reaches a customer, we offer a hassle-free return or exchange and prioritize customer satisfaction.

Our Commitment to Trust:

We understand that trust is paramount in online retail. By prioritizing quality control and building strong relationships with trustworthy suppliers, we aim to provide our customers with sneakers that meet their expectations for performance, durability, and value.

Underkicks: Where Quality Meets Style.