Effective Date: February 12, 2025

We want you to be completely satisfied with your purchase from Underkicks LLC. If you are not satisfied, you may request a return for eligible items subject to the terms below.

1. Return Window & Eligibility

  • You may request a return within 30 calendar days from the date your order is marked as delivered by the carrier.
  • To be eligible for a return, items must meet all the conditions outlined in Section 2.
  • Returns requested or items received after the 30-day window may not be accepted.

2. Return Conditions (Please Read Carefully)

To ensure your return is accepted and processed smoothly, all returned items must meet the following conditions:

  • Condition: Items must be in brand new, unworn, unwashed, unaltered, and resalable condition. Trying sneakers on briefly indoors on a clean surface is acceptable, but any signs of outdoor wear, creasing, or stains will result in refusal.
  • Original Packaging: All original packaging must be included and be in undamaged condition. This includes:
    • The original sneaker box (must be intact, with no tears, crushing, or tape/labels applied directly to it).
    • All original tags (if attached).
    • Any included accessories (e.g., extra laces, hangtags, special inserts).
  • Shipping Protection: The item(s), including the original sneaker box, MUST be shipped back inside a sturdy outer shipping box. Do NOT use the original sneaker box as the shipping box. Taping, labeling, or damaging the original sneaker box will likely result in refusal of the return or significant restocking fees.
  • Proof of Purchase: Your order number must be provided when initiating the return.

3. Non-Returnable Items / Exceptions

The following items are generally not eligible for return or exchange:

  • Items marked as “Final Sale” on the product page or at checkout.
  • Certain high-demand or limited-edition releases (these will typically be marked as final sale).
  • Consumable goods (e.g., sneaker cleaning products, protectors).
  • Items that show signs of wear, use, alteration, or damage after delivery that are not due to a manufacturing defect.
  • Gift cards.

4. How to Initiate a Return

  1. Contact Customer Service: Within the 30-day return window, email our customer service team at [email protected]. Please include your order number and a clear reason for the return. If reporting a defect, please include photos.
  2. Await Authorization: Do not ship items back before hearing from us. We will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and specific return shipping instructions, including the correct return address.
  3. Package Your Return: Carefully package the item(s) ensuring all conditions in Section 2 are met (especially protecting the original sneaker box inside an outer shipping box). Include any documentation or RMA reference as instructed.
  4. Ship Your Return: Ship the package using a trackable shipping method to the address provided in our return instructions. Retain your tracking number until your return is processed. You are responsible for the package until it is confirmed as received at our facility.

5. Return Shipping Costs

  • Customer Responsibility: You, the customer, are responsible for paying all costs associated with shipping the returned item(s) back to Underkicks LLC.
  • Exception for Error/Defect: Underkicks LLC will provide a prepaid return label or reimburse standard return shipping costs ONLY if the return is necessary due to a confirmed, significant manufacturing defect or if we made an error and shipped the incorrect item. Please contact [email protected] with details and evidence (photos) before shipping in these cases.
  • Non-Refundable Costs: Original shipping costs paid when placing your order are non-refundable.

6. Inspection, Refunds & Exchanges

  • Inspection: All returned items undergo a thorough inspection upon arrival at our facility to ensure they meet the conditions outlined in Section 2. This inspection process typically takes 3-5 business days after receipt.
  • Approval/Rejection: We will notify you via email whether your return has been approved or rejected based on the inspection results.
  • Refunds: If your return is approved, a refund will be processed to your original method of payment within 5-10 business days after the inspection and approval. You will receive an email notification once the refund is processed (please allow additional time for your bank or card issuer to post the refund to your account).
  • Exchanges: If you requested an exchange during the return initiation and your returned item is approved, we will ship the requested exchange item subject to availability. If the desired exchange item is out of stock, we will process a refund to your original payment method instead.
  • Refused Returns / Restocking Fees: If a returned item does not meet the conditions in Section 2 (e.g., it is worn, the original box is damaged or missing, accessories are missing), the return may be refused and sent back to you at your expense. Alternatively, at our sole discretion, we may accept the return subject to a restocking fee (as outlined in our Terms & Conditions) to cover the diminished value.

7. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us at [email protected].

5. Return Shipping Costs:

  • Return shipping costs are the responsibility of the customer, unless the return is due to a manufacturing defect or an error on our part.  

6. Inspection:

All returns are inspected upon arrival. Underkicks reserves the right to refuse a return if it does not meet our return policy requirements.